Terms & Conditions

Last Updated: June 1, 2025

These Terms and Conditions ("Terms") govern your use of the website operated by Pivotalmrkt (doing business as Pivotalmrkt and Resolve Supplements) and apply to all visitors, customers, and clients who engage with our services or purchase our products.

By accessing or using this site, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. Company Overview

• Pivotalmrkt is a full-service white label and private label manufacturer offering custom product development, formulation, branding, and packaging solutions.
• Resolve Supplements is our in-house brand sold direct to consumer via this website. All products sold under this brand are manufactured, labeled, and fulfilled through our internal systems and partners.

2. Eligibility

• You must be at least 18 years old to use this website or place an order.
• By using the Site, you represent and warrant that you meet this age requirement and have the legal authority to agree to these Terms.

3. Product Use & Disclosure

• Products sold under Resolve Supplements are for personal use only and not for resale unless explicitly authorized.
• If you are interested in bulk purchasing, white labeling, or custom formulations, you must contact us directly for a private agreement.
• No products on this site are intended to diagnose, treat, cure, or prevent any disease, and all information provided is for general informational purposes only.

4. Order Acceptance

• All orders placed through the Site are subject to availability and acceptance.
• We reserve the right to refuse or cancel any order for any reason, including errors in pricing, suspected fraud, or policy violations.

5. Payment Terms

• All prices are listed in U.S. Dollars (USD) unless otherwise stated.
• Payment is required at the time of purchase. Accepted payment methods are listed at checkout.
• We reserve the right to update product pricing at any time.

6. Intellectual Property

• All content, trademarks, logos, product designs, packaging, and branding on this website are the intellectual property of Pivotalmrkt, Resolve Supplements, or our licensors.
• You may not copy, reproduce, modify, or distribute any content from the Site without prior written consent.

7. Third-Party Fulfillment

• Some products may be fulfilled through third-party logistics providers acting on our behalf.
• These partners do not have access to your personal information beyond what is required to fulfill your order.

8. Limitation of Liability

To the maximum extent permitted by law:

• Pivotalmrkt and Resolve Supplements shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of this Site or any products sold here.
• We do not guarantee uninterrupted or error-free access to the Site.

9. Indemnification

You agree to indemnify and hold harmless Pivotalmrkt, Resolve Supplements, and our employees, agents, and affiliates from any claims, damages, liabilities, or costs arising from your misuse of the Site or violation of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site constitutes your acceptance of the modified Terms.

12. Contact Us

For questions, concerns, or legal inquiries regarding these Terms and Conditions, please contact us at:

 pivotalmrkt@gmail.com

 Shipping & Delivery Policy

Last Updated: June 1, 2025

At Resolve Supplements, we strive to ensure every order is processed and shipped efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery Times

We offer several shipping options at checkout based on your location and order size:

• Standard Shipping (U.S.): 5–7 business days
• Expedited Shipping (U.S.): 2–3 business days

Delivery times are estimates and may vary due to carrier delays, inclement weather, or volume surges.

Shipping Costs

Shipping fees are automatically calculated at checkout based on weight, shipping method, and destination.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email address used during checkout. Please allow 24–48 hours for tracking information to update after shipment.

Incorrect or Incomplete Address

Please double-check your shipping address before submitting your order. We are not responsible for delayed or undelivered packages due to incorrect or incomplete addresses provided by the customer.

Delivery Issues

If your package shows as delivered but you did not receive it, please contact us at pivotalmrkt@gmail.com within 3 business days of the marked delivery date so we can assist you with the issue.

 Returns & Refund Policy

Last Updated: June 1, 2025

We want you to feel confident in every purchase. If there’s an issue with your order, we’re here to make it right.

Return Window

You may request a return within 7 days of receiving your order.

Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in original packaging
• A valid proof of purchase is required (order confirmation email or receipt)
• You must contact us prior to sending any returns

Non-Returnable Items

We do not accept returns on:

• Opened or used products
• Items purchased on sale or during promotional events
• Personal care or hygiene products
• Gift cards

Return Instructions

1. Email pivotalmrkt@gmail.com with your order number, a brief description of the issue, and photos if applicable (for damaged or defective products).
2. Our support team will provide a return authorization and instructions for shipping the item back.
3. Once the returned product is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed back to the original payment method within 5–10 business days.
Please note:

• We do not refund original shipping fees
• A 10% restocking fee will apply on non-defective returns

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us within 7 days of delivery.

Damaged or Defective Items

If your item arrives damaged or defective, notify us immediately at pivotalmrkt@gmail.com with photos. We’ll ship out a replacement or issue a full refund, depending on your preference.